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Privacy Policy

Last updated: 12 June 2025

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At Hinchliffe Hydraulics, we’re committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or interact with us.

1. Who we are

We are Hinchliffe Hydraulics Limited, a UK-based hydraulics and engineering business.
Our registered address is:
East Common Lane, Scunthorpe, North Lincolnshire, DN16 1AZ

If you have any questions about how we handle your data, please contact:
Email: info@hinch-hyd.co.uk
Phone: (01724) 281180

2. What data we collect

We may collect and process the following types of personal data:

  • Contact details: name, company name, job title, phone number, email address

  • Enquiry details: any information you submit via contact forms or by email

  • Website usage data: IP address, browser type, location, and pages viewed (via analytics tools)

  • Transaction data: records of services provided and invoices issued

We do not knowingly collect any special category (sensitive) data.

3. How we collect your data

We collect personal information when:

  • You contact us by email, phone, or website form

  • You request a quote or place an order

  • You browse our website (via cookies and analytics tools)

4. How we use your data

We use your data for:

  • Responding to enquiries and requests

  • Providing our services and managing customer relationships

  • Fulfilling legal and accounting obligations

  • Monitoring website performance and improving user experience

We do not use your data for unsolicited marketing unless you’ve opted in.

5. Legal basis for using your data

Under data protection law, we only use your personal data when we have a lawful basis to do so, including:

  • Contractual necessity: to provide you with a quote, service, or order fulfilment

  • Legitimate interests: to operate our business effectively and improve services

  • Legal obligation: to comply with accounting, tax, or regulatory requirements

  • Consent: where required (e.g. for certain types of marketing or cookie use)

6. Sharing your data

We may share your data with:

  • Our professional service providers (e.g. IT, hosting, analytics)

  • Couriers or logistics companies (for delivery services)

  • Legal or regulatory authorities where required by law

We do not sell or rent your data to any third parties.

7. How long we keep your data

We only keep your personal data for as long as necessary for the purposes we collected it. For example:

  • Enquiries: typically retained for up to 12 months

  • Customer orders and invoices: retained for up to 7 years (for legal compliance)

8. Cookies

We use cookies to ensure the website works properly and to collect anonymous usage statistics. You can manage your cookie preferences via your browser settings. See our Cookie Policy for more information.

9. Your rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where legally applicable)

  • Object to or restrict certain uses of your data

  • Withdraw consent at any time (if consent was the basis for processing)

To make a data request, email us at info@hinch-hyd.co.uk

10. How we protect your data

We take appropriate technical and organisational measures to keep your data safe. This includes secure servers, restricted access, and up-to-date software systems.

11. Updates to this policy

We may update this privacy policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.

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